Your privacy is important to us.That is not just something we say,but it is at the heart of what we believe as well.We understand fully that unless online merchants like ourselves take the lead to promote the responsible exchange of electronic information,and take steps to protect that information from misuse,online commerce cannot grow.To better protect your privacy and earn your trust we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.To make this notice easy to find,we make it available on every relevant page of our site.
Personal Information About You
The SunRad Group collects personal identifiable information about consumers in a variety of ways.
1)Through a variety of response forms and email links on our website.These resources help you get in touch with us for a variety of reasons.In the case of response forms, fields not critical to the processing of the form are made optional.You could expect to see the following personally identifiable information collected on one of these forms:
- ºYour name
- ºYour email address
- ºYour telephone number (possibly multiple numbers)
- ºYour zip code
- ºYour name
- ºYour email address
- ºYour telephone number (possibly multiple numbers)
- ºYour address (possibly multiple addresses)
- ºYour name
- ºYour email address
- ºYour telephone number (possibly multiple numbers)
- ºYour zip code
The SunRad Group uses the personal information it collects about its visitors and about people other than its visitors,in very specific and meaningful ways that directly relate to the manner in which it was received.Below are detailed the ways that we use information:
a)If a visitor emails us regarding an issue,our staff will reply to the email with the intention of providing the information requested by the visitor.Once the question or request for information is resolved,the visitor email will be archived for up to 1 year and then destroyed.At no time are the email addresses in this group sold,or used for any other purpose whatsoever.If that visitor were to email us and include personally identifiable information about another person,that other persons information would likewise be used for the purpose at hand and ultimately destroyed.
b)If a visitor fills out one of our response forms regarding a question or request for information,our staff will reply to the request via email or phone,depending on the customers wish(as specified in the form.)Once the question or request for information is resolved,the visitors response form data will be archived for up to 1 year and then destroyed.If a response form contains a checkbox option for inclusion in future promotional mailings,and that checkbox is selected,the customers information will be logged in our promotional email database.If not,we will at no time use the customers information for any other purpose whatsoever.For details of our policy regarding acceptable uses of visitor email addresses, please see below.
c)The information collected at the point of purchase from a visitor is used by us to efficiently and effectively fulfill that order to the customer.We also log the customers acceptance of our sales terms,if applicable.Making a purchase from the sunrad.com website will cause you to receive several functional and necessary emails which are detailed below.A customer may also receive a phone call as a result of an order to verify essential information.
d)Customers who make a purchase at the SunRad Group website may have essential elements of their information shared with third party warehouses for purposes directly related to the fulfillment of their order.
e)Customers making a purchase at the SunRad Group website will have their shipping information shared with necessary parties in order to fulfill their order. Please see the section below detailing our guidelines for third-party privacy compliance.
The SunRad Group will never use or share the personally identifiable information provided to us in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
The SunRad Group E-mail Policy
One of the most widely discussed facets of online privacy deals with unsolicited email messages affectionately known as SPAM.The Sunrad Group does not SPAM its customers and recognizes that SPAM is a harmful and unwanted nuisance.We do,however,send email messages to our customers under certain circumstances and would like to explain the rules that govern our decision to do so.
Email Messages Resulting From an Order
a)A customer who orders product from us online will receive an email confirmation that their order was successfully processed by our shopping cart.This additional mailing is the only way in which orders placed online and offline differ.
b)A customer who places an order with us is agreeing to receive a certain number of informational emails that we feel are a critical part of a confirmed order.The number of e-mails we send are the absolute minimum that we need to send to satisfy our needs, including shipping & tracking confirmation and the provision of a sales receipt to the customer.
c)Please note:Additional e-mails may be sent,or customers may be contacted by phone in order to help us achieve our high goals of customer service.These additional emails or phone calls will only be made if we have trouble processing or shipping your order.
d)If the customer chooses to unsubscribe they will not receive any more direct e-mails, telephone calls or fax communications from us unless they purchase another product from us.Removal from the email mailing list can be accomplished after any mailing by following the unsubscribe instructions included with the mailing.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information,we have put in place appropriate physical,electronic,and managerial procedures to safeguard and secure the information we collect online.
· In many cases,we sometimes verify the accuracy of the individually identifiable information by contacting our customers and confirming the information we have after an online sale.This process covers all of our individually identifiable information that is collected and stored because all of this type of information is sales related.
Our Partners and Your Privacy -- Third Party Privacy Compliance
At sunrad.com we aggressively seek the acceptance of our privacy policy guidelines by our vendors and our partners.Although it is impossible to ensure total compliance, we are confident that we have taken adequate steps to distinguish our company as a responsible and safe online merchant.Although certain transactions require us to share your information with third parties (for instance, we share information with UPS to ship your order.)Such transactions are entirely optional on your part.You have the ability and choice not to engage in such transactions on our website.For a complete list of third party uses of your personally identifiable information,please reference section titled "The Way We Use Information" in the subsection "Personal Information" above.
External Links
Our website may contain links to other destinations on the World Wide Web.Please be aware that The SunRad Group has not reviewed and is not responsible for the privacy practices of other companies.
Our Commitment To Childrens Privacy
We understand that protecting the privacy of the very young is especially important. For that reason,we never collect or maintain information at our website from those we actually know are under 18,and no part of our website is structured to attract anyone under 18.
Contacting Us
If you have any questions or concerns regarding our privacy policies and practices we would truly like to hear from you.Please direct your questions,comments and concerns to us at sunrad.group@sunrad.com
Closing Comments
We appreciate the time you took to review this document and hope that it has helped answer your questions and concerns with regard to online privacy at sunrad.com.This policy will be in effect as of 07/14/06 and will supersede all prior versions.
